I just want to thank the site for publishing this and all the very helpful material. It is a great source of information and knowledge to help us call centre managers. I use them a lot during meetings and to encourage participation. I mostly like the Lone Assasin and Ridiculous Complaints games. Thank you very much for givig these advices.
They will be very helpfull for keeping my team motivated. I love the suggestions, though we are inbound sales is a big part of Call Center expectations. Thank you! Thank you for posting this article. Though we are inbound sales is a big part of Call Center expectations. The employee who has the best idea and one you will use wins a prize. This way you will also have other ideas that you can also use down the road.
We use a company who provide games for agents to play on their desktops whenever they hit their targets. We usually put a prize on offer, like cinema tickets, gift vouchers, for the winner who finishes with the highest score on the leader board. Just finished a good game of Battleships — just need a grid, mark the ships out in the usual way, shots are taken for every sale — team vs team.
We like to play hot potato… We set a timer and the rep with a sale gets the hot potato. Most of the spiffs you suggested, a bottle of wine, dinner for two, early go home pass, sounds great. Good incentives for classy floors. Too bad ATT can only spent on mariachi bands for their largely minority staff in Tamarac yes that Convergys. The blacks were like WTF, where my spiff? I can ead diz sheeat. I particularly like the hangman. Each time a rep hits a KPI they get a card.
Best poker hand wins at the end of the shift or at the end of the week. Make sure you display the types of hands you can get and which one is better. Not all office chairs are equal. In my call center, supervisors have different chairs. And the reps LOVE them. To keep things exciting, we play pass-the-chair. For this call center game, you need a trophy. This can be a stuffed animal, a ball, or even an office chair.
But when another rep hits their KPI or even performs better, they get the trophy. The trophy changes owners throughout the day. Keep in mind, you can award the owner each hour or just once at the end of the shift. The best method depends on your call center culture. Reps love to be off the phones. And setting up a sports game can be as easy as putting a green mat on the floor with a foam ball, hanging up a little nerf basketball hoop, or putting up a dartboard in your call center.
Once a rep makes a great sale, reaches a monitoring score, or hits a KPI, they can get out of their booth and into the game. They can even get a small prize for skill. The real prize though is a fun, free break from the phone for 5 minutes. It starts with supervisors setting up the board. Next, they need to pick a word or phrase. Reps can earn guesses by hitting KPIs. Want to take it to the next level? Try turning the game into a team-building exercise.
Divide your reps into two groups, and have them compete for a prize! Before the beginning of a shift, have your supervisor label carpet tiles with different board game spaces. For example, they can write down lose a turn, go back three spaces, swap places, roll again, etc. Next, have your reps create their own game pieces. Have your call center agents roll the die every time they hit a goal or make a sale.
This game is really interactive because the reps can see where everyone else is and what they need to do to win. Pin Solo cups to a corkboard, and then fill some of the cups with small prizes: lottery tickets, cash, or wrapped candy. Leave a few cups empty, but also fill some shaving cream for laughs.
Then, cover the cup with a tissue, using a rubber band to hold it in place. Once a rep hits their goal, they come up to the table and pick a cup to literally punch out and keep whatever they find. Tape an entire deck of cards with the joker included face down on a whiteboard. As reps hit their goals, they get to sign their name on a card. Once your reps have finished signing all the cards, pull them down one-by-one. Whoever got the Joker wins the prize for that day! Call center horse racing can be an individual or a team game.
This can be a plush toy or even a stapler. This complexity can lead to stress and dissatisfaction for call center employees. To combat this, call center managers are consistently searching for ways to motive employees to become more efficient and productive. The key to increasing motivation was not the e-tokens themselves, but the combination of using games to motivate and reward with the right type of prizes.
What this Snowfly highlights is that not only can performance be increased in the call center without drastic changes, but also that employees want to be motivated.
Find a template of this motivational game to use in you contact centre by following the link: Snakes and Ladders Call Centre Game Template.
Motivational activities in the contact centre are so important because of the culture of being tethered to a desk by a set of headphones, having set shift patterns and having to be at your desk ready to take calls. Sounds difficult?
Our motivation efforts are geared towards treating employees like adults. We host fun event days and internal contests to motivate. This event strategy has become popular in contact centres and many have started organizing their own on a regular basis to encourage employees to bond with one another.
Customer Service Contest are also organized for recognizing the latent talents of employees. The recognition they get further improves morale. So, be on the lookout for event-based games in amongst the following group of examples that we have put together! Where are the instructions for the Mr.
Customer Service?? I can think of many rewards for this theme…. In my contact centre I think it is extremely important to keep staff motivated and happy in their work environment, this is turn creates productivity and harmony. Prizes can be awarded depending on the event and this need not be expensive either. It was amazing to see how much fun one winner had with a bottle of bubbles! Related Articles. Motivational Games for Call Centres.
Dan Moross. Carolyn Blunt. Related Reports. Hi Stefan We have got lots of ideas for call centre games. Try the following links. I can think of many rewards for this theme… Any ideas welcome. Customer Service?
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