This guided walk-through provides steps to fix problems with Windows Updates for Windows 8. For help with Windows Update issues in Windows 10, see Troubleshoot problems updating Windows 10 instead. A common cause of errors is inadequate drive space.
If you need help freeing up drive space, see Tips to free up drive space on your PC. The steps in this guided walk-through should help with all Windows Update errors and other issues— you don't need to search for the specific error to solve it. The steps provided here should help fix any errors that come up during the Windows Update process.
What does this guided walk-through do? Install the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:.
When Windows XP has been repaired and is running correctly, reinstall the later version of Internet Explorer. This installation package may still be on the computer from the first time that you installed the later version of Internet Explorer.
Locate the installation package in the folder in which you saved the files. Note This package may be located in the Temporary Internet Files folder. To connect to the Microsoft download site, you must have a functional Web browser. If Internet Explorer 6 does not work on the computer after you uninstall the later version of Internet Explorer, you cannot download the Internet Explorer installation package.
Therefore, you will have to use a computer that has a functional Web browser to download the Internet Explorer installation package. Then, use a shared network drive to install the program from the downloaded installation package on this other computer onto the repaired computer. If you cannot use a shared network for this purpose, copy the Internet Explorer installation package onto a CD on the second computer.
Then, use this CD to install Internet Explorer on the first computer. If you need help about how to install, reinstall, or uninstall Windows, visit the following Microsoft Web site:. I don't use Automatic Updates, but if you do, and find the yellow shield never goes away, you may be experiencing this problem. To see, try running Windows Update manually from the website to insure it can install patches. A brief search turned up forum postings at Microsoft.
The thread includes an email from Microsoft technical support with three possible fixes. One of them, involving re-registering DLLs, was my fallback if the first suggestion didn't work. Finally, let me repeat a warning about upgrading to Internet Explorer 7. When you first install IE7, you get a known buggy version. After rebooting, run Windows Update immediately to get the patch shown below. Update July 27, After installing XP SP3 and all the subsequent patches on three more computers, my best guess is that the problem has to do with the type of license for Windows.
On all four machines that were purchased from the same hardware vendor very different models , Windows Update broke. However, a copy of Windows XP purchased at retail in a shrink-wrapped box had no problems with Windows Update. We don't care about all that stuff, just enough of it we can find that directory. When all the files are expanded, you'll see the next screen about installing the update agent:. Just let that window alone. If you cancel or hit next, your temporary files will be deleted before you can copy them to someplace else.
So in the example above, you would type:. If you've already installed this update prior to searching and finding this article, you can hit the CANCEL button in the Windows Update Agent Installer window and completely skip the next paragraph. If you haven't installed the update yet, hit Next and let the update proceed forward. If Microsoft fixes the problem, you should be able to go to windowsupdate. If it doesn't work yet, continue on.
Here are fragments of the two directories, side by side. On the left are the good files as they come from Microsoft. I highlighted the two files that weren't updated by the installer with red arrows. These have to be copied by hand. On the left you can see wuauserv.
Similar item with wuweb. Since you are inside your temporary directory, you can type the first line and copy wuweb. If you get an error saying the file is in use, close all your Internet Explorer windows. You can see I had that error with wuauserv. So type:. For Server installations:. Following the similar procedure above, I had to copy wups. This was on a fresh installation off a Windows Server R2 install disk.
Even though I'd stopped bits and wuauserv services, I still had to rename wuauserv.
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