We expanded customer support coordination with the FCC, who helped consumers with signal reception issues and other questions. Consumer education messages were modified to explain that the analog shut down would finally take place on June 12, and consumers could request replacement coupons if theirs had previously expired. All Program customer service materials, website, call center FAQs and partners responded quickly to these changes.
On a daily basis, the Program updated the searchable retailer database so that consumers could find a retailer near you with converters in stock. In May , the Program required its contractor to improve the website and call center to enable consumers to appeal an application denial more quickly and directly.
Both agencies implemented a call transfer capability, both websites included links to the other agency, and FCC agents were given scripts that included information about the coupon program, applications, and appeals.
I did not require a converter box, but various family members did. Went very smoothly for them. He also was interviewed by various television stations in El Paso Texas. He is outstanding and hope to see more of him explaining NTIA upcoming programs.
He is a true asset for the Agency. NTIA executives were consistently open, accessible, and communicative with all of the members of the industry-based DTV Transition Coalition that was formed to educate all Americans about the television transition. The agency regularly sought informal as well as formal feedback from all stakeholders and worked hard to accommodate all interests.
Even more importantly, managers of the program went to extraordinary lengths to reach out to, and communicate with, groups at particularly high risk of losing television service. Gomez March 8, at am. The team was innovative, dedicated, and energetic. I am proud to support this award nomination. Murray March 8, at pm. A program such as this had never been done, and there was considerable concern over whether the transition would be smooth. Watching the Coupon Program Team work on this program was a perfect example of civil servant dedication.
The challenges of dealing with vulnerable population groups along with overall consumer education were significant. The Team met each of these challenges by working with stakeholder groups or other involved parties to ensure that the digital transition was successful. The success of this transition impacted many areas, including improvement in public safety communications The Team should be very proud and is very deserving of this award.
Lewis March 10, at pm. NTIA established technical standards with the collaborative input of the consumer electronics and broadcast industries. In several decades of working —from the private sector until just recently — with numerous federal agencies, this is the finest example I have seen of agency professionals who were energized by their contact with the public, who were very creative in their outreach and partnership activities, who listened, who responded quickly and effectively, who sought out ideas and innovative approaches, and who made course corrections as necessary.
It was a pleasure to work with and learn from the program, and then adapt it for activities in our own jurisdiction in Virginia. Bravo, and truly well done! You are commenting using your WordPress. You are commenting using your Google account. You are commenting using your Twitter account. You are commenting using your Facebook account. Notify me of new comments via email. Notify me of new posts via email. Home About. Dialogues on the Quadrennial Homeland Security Review.
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Name required. Certain retailers also have them available. Now we have Meredith Attwell Baker: You are going to need to give us your name and your address and whether you want one or two coupons and you are also going to need to tell us whether you receive your television over-the-air. Meredith Attwell Baker: You can use your coupons to purchase coupon eligible boxes. When you send you your coupon you are going to get a list of eligible converter boxes that is going to be include with your coupon and they will also be labeled in the stores when you go to purchase them.
The Congress gave us certain specifications to create a very simplified converter box that's going to be eligible for this program, but we wanted to make sure that they work.
So we have tested them and we have make sure that they work and we have certified up to -- well, right now about 50 boxes that you can use your coupon towards and some of them are different than others.
Some have permitted features such as a smart antenna or an enhanced programming guide, Energy Star Certification and some have a permitted feature called low power pass-through.
So if you watch low power stations or translators or class A stations then you will need to get that permitted feature in the certified box. Meredith Attwell Baker: Coupons are active for 90 days so when you receive your coupon, you have a chance to do some consumer comparison of the boxes to figure out which one you want or if you decide to make a transition in some other way such as buying a digital television or subscribing a cable or satellite or some other pay television service.
Meredith Attwell Baker: No, at this point you cannot replace a lost or stolen coupon, so when you receive it in the mail, you need to guard it and use it within 90 days because it's going to expire after 90 days. Meredith Attwell Baker: There are over retail outlets where you can redeem your coupons and then places you would expect like BestBuy, RadioShack, Walmart and Circuit City as well as some online retailers. Meredith Attwell Baker: Yes, these coupons are transferable.
We wanted to make it as easy as possible for our consumers to make the transition for their loved ones and the ones they care about. Now we are going to be watching up for waste, fraud and abuse.
So obviously you can order a bunch and remember that each household can only order two coupons. So if you order two coupons and you use one coupon for your friend then you cannot order any additional coupons.
Joel Topcik: Well, there you have it. We hope this video has answered your questions about the digital TV transition and helped to prepare you for this important moment in television history.
If you have more questions, don't hesitate to consult the sources presented in this video. For up to the minute news and analysis on the digital TV transition and the business of television please visit www. Prepare for the Digital TV Transition.
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